Returns and Exchanges

At tomerrychristmas.com, we understand that purchasing holiday décor and seasonal products online is a meaningful decision. Our goal is to ensure that every customer feels confident, informed, and supported throughout the shopping experience. This Returns and Exchanges policy is designed to clearly explain the general principles and conditions under which returns or exchanges may be requested, while maintaining fairness for both customers and our business operations.

General Return Eligibility

Products purchased from tomerrychristmas.com may be eligible for return or exchange provided they meet specific condition requirements. Items must be in their original state, unused, and unaltered, with all original components, accessories, and packaging intact. Products that show signs of use, assembly, damage, or modification may not qualify for return or exchange, as they can no longer be resold as new.

We encourage customers to carefully review product descriptions, specifications, and images before completing a purchase. Because many of our products are seasonal or decorative in nature, color variation, natural material characteristics, or minor cosmetic differences may occur and are considered part of the product’s design rather than defects.

Non-Returnable Items

Certain items may not be eligible for return or exchange. This may include, but is not limited to, products that have been customized, altered after delivery, or bundled as part of a promotional offer. Items that are marked as final sale or clearance at the time of purchase are generally not eligible for return or exchange unless otherwise required by applicable consumer protection laws.

Additionally, products that have been assembled, installed, or used in any way that affects their original condition may be excluded from return eligibility. For safety and quality assurance reasons, we reserve the right to decline returns that do not meet these standards.

Exchanges

If a product arrives and does not meet your expectations, an exchange may be considered under appropriate circumstances. Exchanges are typically subject to product availability and condition verification. Exchanged items must meet the same eligibility requirements as returns, including being unused and in original packaging.

In cases where an identical replacement is not available, alternative options may be offered at our discretion. An exchange request does not guarantee approval and is reviewed based on the condition of the returned product and compliance with this policy.

Damaged or Incorrect Items

We take great care in preparing and packaging orders, but if an item arrives damaged or incorrect, we encourage customers to initiate a return or exchange request promptly. Supporting documentation, such as photographs, may be required to assess the situation accurately. This allows us to determine whether the issue occurred during fulfillment or transit and to provide an appropriate resolution.

Damage resulting from improper handling, misuse, or storage after delivery may not be considered eligible for return or exchange.

Return Review Process

All return and exchange requests are subject to review. Once a returned item is received, it will be inspected to ensure it complies with the eligibility criteria outlined above. Approval or rejection of a return or exchange is determined based on the item’s condition, completeness, and adherence to this policy.

tomerrychristmas.com reserves the right to refuse returns that do not meet policy requirements or that appear to be inconsistent with normal consumer use.

Policy Updates and Interpretation

This Returns and Exchanges policy is intended to provide general guidance and may be updated from time to time without prior notice. The most current version will always apply to new purchases. In the event of any ambiguity, tomerrychristmas.com retains the right to interpret and apply this policy in a reasonable manner consistent with applicable laws and standard retail practices.

We value your trust and strive to offer a transparent, dependable shopping experience. If you have questions regarding returns or exchanges, we recommend reviewing this policy carefully before placing an order to ensure it aligns with your expectations.